
10
TROUBLESHOOTING GUIDE / AFTER-SALES
SERVICE
Troubleshooting Guide
If a fault occurs, before contacting our After-
Sales Service, make the following checks to
try and remedy the problem:
Drying takes too long / laundry is not dry enough:
•
Was the correct programme selected?
•
Was the inserted laundry too wet (Washing
machine spin speed less than 800 rpm? When the
spinning speed is less than 800 rpm the water
container fault may occur during the drying cycle)?
•
Is the lint filter dirty?
•
Is the heat exchanger dirty? (refer to the
Instructions for use)
•
Is the ambient temperature too high?
The dryer does not operate:
(after a power failure and/or interruption to the
mains supply, always press the Start button).
•
Is the plug properly inserted into the mains
electricity socket?
•
Is there a power failure?
•
Has the fuse blown?
•
Is the door properly closed?
•
Has the programme been selected?
•
Has the start delay option been selected?
•
Has the
Start
button been pressed?
Container indicator lamp lights on:
•
Is the lint filter clean?
•
Is the water container empty?
•
Is the water container correctly positioned?
•
Is the heat exchanger clean?
Water droplets underneath the dryer:
•
Is the heat exchanger correctly positioned?
•
Has any fluff on the heat exchanger seal been wiped
away?
•
Has any fluff on the door seal been wiped away?
•
Has the water container been positioned correctly?
After-Sales Service
If there is anything about the installation or
operation of this product you do not
understand, please contact our dedicated
Helpline on 0113 2793520.
Please be advised this helpline number is not
for requesting a service call, if you do require
a service call, please contact 0870 5425425.
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